The Kidly Terms and Conditions

Before using the app.thekidly.com website, Users are required to read the Terms and Conditions.

§ 1
GENERAL PROVISIONS

1. The website operating at app.thekidly.com is run by CONNECT 4 KIDS SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ, entered into the Register of Entrepreneurs by the DISTRICT COURT IN LUBLIN-EAST IN LUBLIN WITH ITS SEAT IN ŚWIDNIK, VI ECONOMIC DEPARTMENT OF THE NATIONAL COURT REGISTER under KRS number: 0001008474, share capital: PLN 79,200.00, NIP: 7123446524, REGON: 523942154, business address and correspondence address: ul. Tomasza Zana 11A, 20-601 Lublin, email address: kontakt@connect4kids.pl, phone number: +48 512 412 000.
2. The Website operates according to the rules set forth in these Terms and Conditions.
3. These Terms and Conditions define the types and scope of services provided electronically by the app.thekidly.com Website, the rules for providing these services, the conditions for concluding and terminating agreements for electronic service provision, and the complaint procedure.
4. Every User, upon taking steps to use the Electronic Services of the app.thekidly.com Website, is obliged to comply with the provisions of these Terms and Conditions.
5. The Website and the Service Provider do not sell the Services presented on the Website.
6. The Website is not a party to legal relationships between Users arising from or directly related to the posted advertisements and business listings.
7. Users are responsible for the consequences of non-performance or improper performance of their mutual obligations.
8. The Service Provider is not responsible for a lack of interest in posted advertisements and business listings.
9. The Partner is obliged to ensure that the descriptive content of advertisements and business listings presented on the Website, as well as their availability, are current and consistent with the actual state. The content of an advertisement or business listing should be prepared by the Partner in a truthful, reliable, and complete manner and must not mislead Users, especially regarding its essence or characteristics.
10. The Website prohibits the presentation and provision of services forbidden by generally applicable laws.
11. The Website is a system used for:
    11.1. presenting Services by Partners,
    11.2. booking Services by Facilities,
    11.3. enrolling Students in a specific Service by Parents through Reservation.
12. All trade names, product names, company names, and their logos used on the app.thekidly.com Website belong to their respective owners and are used solely for identification purposes. They may be registered trademarks. All materials, descriptions, and photos presented on the app.thekidly.com Website are used for informational purposes.
13. For matters not regulated by these Terms and Conditions, the provisions of the following shall apply:
    13.1. the Civil Code,
    13.2. the Consumer Rights Act of May 30, 2014,
    13.3. the Copyright and Related Rights Act of February 4, 1994,
    13.4. the Act on Providing Services by Electronic Means of July 18, 2002,
    13.5. and other relevant provisions of Polish law.

§ 2
DEFINITIONS

1. PANEL – an ICT system operated by the Service Provider, enabling the placement of Orders, making Reservations, and managing Parent Accounts, Facility Accounts, and Partner Accounts, both via the Website and the Application.
2. WEBSITE – the Service Provider’s website operating at app.thekidly.com, enabling the User to use all functionalities available within the Panel.
3. APPLICATION – the Service Provider’s application fully configured with the Website via a common Panel, enabling the User to use all functionalities available within the Panel.
4. SERVICE PROVIDER – CONNECT 4 KIDS SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ, entered into the Register of Entrepreneurs by the DISTRICT COURT IN LUBLIN-EAST IN LUBLIN WITH ITS SEAT IN ŚWIDNIK, VI ECONOMIC DEPARTMENT OF THE NATIONAL COURT REGISTER under KRS number: 0001008474, share capital: PLN 79,200.00, NIP: 7123446524, REGON: 523942154, business address and correspondence address: ul. Tomasza Zana 11A, 20-601 Lublin, email address: kontakt@connect4kids.pl, phone number: +48 512 412 000.
5. USER – a natural person, legal person, or organizational unit without legal personality, to whom the law grants legal capacity (Facility, Parent, or Partner), using the Electronic Service.
6. PARENT – a User, being a Consumer, who has created a Parent Account on the Website.
7. PARTNER – a User who is an Entrepreneur, posting an advertisement for a specific Service or Services, or a business listing.
8. FACILITY – a Facility within the meaning of the Educational Law Act of December 14, 2016.
9. ENTREPRENEUR – a natural person, legal person, and organizational unit referred to in Article 331 of the Civil Code (i.e., an organizational unit that is not a legal person but to which the law grants legal capacity), conducting business or professional activity on its own behalf.
10. CONSUMER – a natural person who performs a legal act with an entrepreneur that is not directly related to their business or professional activity.
11. TERMS AND CONDITIONS – these Website terms and conditions.
12. ELECTRONIC SERVICE – a service provided electronically by the Service Provider to the User via the Website.
13. REGISTRATION FORM – a form available on the Website enabling the creation of an Account. The Registration Form allows for the creation of an Account corresponding to a specific User as a Partner, Parent, or Facility. A necessary condition for creating an Account on the Website is reading and accepting the Terms and Conditions. The User is responsible for the confidentiality of their password.
14. PARENT ACCOUNT (PROFILE) – a collection of resources in the Service Provider’s ICT system, identified by an individual name (phone number and email address) and password provided by the User, where Parent data, including data on placed reservations, is stored. The User can also log in to the Website via the Application.
15. PARTNER ACCOUNT (PROFILE) – a collection of resources in the Service Provider’s ICT system, identified by an individual name (login) and password provided by the Partner, where Partner data, including data on placed Orders, is stored. The Partner can also log in to the Website via the Application.
16. FACILITY ACCOUNT (PROFILE) – a collection of resources in the Service Provider’s ICT system, identified by an individual name (login) and password provided by the Facility, where Facility data, including data on placed Orders, is stored. The Facility can also log in to the Website via the Application.
17. NEWSLETTER – an Electronic Service allowing the User to subscribe to and receive free information from the Service Provider regarding the Website to the email address provided by the User.
18. SERVICE – a Service presented on the Website, which is the subject of an Agreement between a Parent or Facility and a Partner.
19. AGREEMENT – an Agreement for the provision of a Service concluded between a Parent or Facility and a Partner.
20. REVIEW SYSTEM – an Electronic Service made available to Users by the Service Provider, enabling the posting of reviews regarding Services and Partners.
21. SEARCH ENGINE – an Electronic Service made available to Users by the Service Provider, enabling the search for specific advertisements, content, or business listings based on data provided by Users.
22. ADVERTISEMENT/BUSINESS LISTING FORM – a form available within the Partner Account after logging in, enabling the posting of an advertisement or business listing.
23. RESERVATION FORM – a form enabling a Parent to make a Reservation for a Service with a selected Partner.
24. RESERVATION – a declaration of will by a Parent indicating their desire to use a Service presented on the Website by a Partner.
25. SALES AGREEMENT – a service sales agreement concluded between a Partner and a Facility/Parent via the Website.
26. ORDER – a declaration of will by a Parent or Facility, constituting an offer to conclude a Service Sales Agreement with a Partner.
27. ORDER FORM – a form available on the app.thekidly.com website enabling the placement of an Order.
28. COMMISSION – the amount due to the Service Provider from the Partner for Sales Agreements concluded via the Website. The Commission constitutes a specified fraction of the price that the Facility or Parent paid to the Partner under the concluded Sales Agreement.
29. BILLING PERIOD – the period for which the Partner will be obliged to pay Commission for Sales Agreements concluded via the Website. The Billing Period lasts from the 1st to the last day of each calendar month.

§ 3
TYPE AND SCOPE OF ELECTRONIC SERVICES

1. The Service Provider enables the use of Electronic Services via the Website, such as:
   1.1. creating an Account via the Registration Form and managing it in one of three variants:
   a) Parent Account,
   b) Facility Account,
   c) Partner Account,
   1.2. Newsletter,
   1.3. Review System,
   1.4. Search Engine,
   1.5. Advertisement/Business Listing Form,
   1.6. Reservation Form,
   1.7. Order Form,
   1.8. Concluding Service Sales Agreements.
2. The provision of Electronic Services to Users on the Website takes place under the conditions specified in the Terms and Conditions.
3. The Service Provider has the right to post advertising content on the Website. This content is an integral part of the Website and the materials presented on it.

§ 4
CONDITIONS FOR PROVISION AND CONCLUSION OF ELECTRONIC SERVICE AGREEMENTS

1. The provision of Electronic Services specified in § 3 points 1.1 to 1.7 of the Terms and Conditions by the Service Provider is free of charge. The Electronic Service referred to in § 3 point 1.8 is payable in the form of a Commission, which the Partner is obliged to pay under the terms specified in § 7 point 6.
2. The User may use the Electronic Services indicated in § 3 both via the Website and via the Application.
3. Period for which the agreement is concluded:
   3.1. the agreement for the provision of the Electronic Service consisting of maintaining an Account is concluded for an indefinite period,
   3.2. the agreement for the provision of the Electronic Service consisting of using the Newsletter is concluded for an indefinite period,
   3.3. the agreement for the provision of the Electronic Service consisting of using the Review System is concluded for a definite period and terminates upon posting a review, comment, or ceasing to post it by the User. The User undertakes to:
   a) not add false or misleading reviews regarding Services provided by Partners,
   b) add objective reviews within the right to free expression of opinion, primarily to enable other Users to form an individual assessment of the Services provided by Partners,
   c) not disclose personal data without the consent of the persons whose data or opinion it concerns, unless a legal provision states that such person’s data may be disclosed without their consent.
   3.4. the agreement for the provision of the Electronic Service consisting of using the Search Engine is concluded for a definite period and terminates upon the User ceasing to use this Electronic Service,
   3.5. the agreement for the provision of the Electronic Service consisting of posting an advertisement or business listing on the Website is concluded for a definite period and terminates upon the expiry of the period for which it was concluded,
   3.6. the agreement for the provision of the Electronic Service consisting of enabling Reservations on the Website is concluded for a definite period and terminates upon making a Reservation or the User ceasing to make them,
   3.7. the agreement for the provision of the Electronic Service consisting of enabling the placement of an Order on the Website is concluded for a definite period and terminates upon placing an Order or the User ceasing to place them,
   3.8. the agreement for the provision of the Electronic Service consisting of the ability to conclude Service Sales Agreements via the Website is concluded for a definite period and terminates upon exercising the option to conclude a Sales Agreement or withdrawing from concluding a Sales Agreement.
4. Technical requirements necessary for cooperation with the ICT system used by the Service Provider:
   4.1. a computer or mobile device with Internet access,
   4.2. access to email,
   4.3. a web browser,
   4.4. Cookies and Javascript enabled in the web browser.
5. The User is obliged to use the Website in a manner consistent with the law and good customs, taking into account the respect for personal rights and intellectual property rights of third parties.
6. The User is obliged to enter data consistent with the actual state.
7. The User is prohibited from providing unlawful content.

§ 5
PROVISION OF SERVICES BY PARTNERS

1. Information regarding the Service and its ordering.
   1.1. Partners sell Services presented through their Profiles and advertisements on the Website,
   1.2. information on the Website does not constitute an offer within the meaning of legal provisions. By placing an Order, the Facility makes an offer to purchase a specific Service under the conditions specified in its description,
   1.3. the price of the Service displayed on the Website is given in Polish zlotys (PLN) and includes all components, including VAT,
   1.4. the price of the Service displayed on the Website is binding at the time the Facility places an Order. This price will not change regardless of price changes on the Website that may appear for individual Services after the Facility places an Order,
   1.5. orders can be placed via the website using the Order Form (app.thekidly.com Website) – 24 hours a day, all year round,
   1.6. to place an Order, the Facility must register an Account on the Website,
   1.7. a condition for placing an Order on the Website by the Facility is to read and accept the Terms and Conditions at the time of placing the Order, as well as to read and accept the terms of service provision by the Partner.
2. Conclusion of a Sales Agreement.
   2.1. To conclude a Sales Agreement, it is necessary to first place an Order in accordance with points 1.5 and 1.7 of the Terms and Conditions,
   2.2. after placing an Order, the Service Provider immediately confirms its receipt,
   2.3. confirmation of acceptance of the Order, referred to in point 2.2 of this paragraph, binds the Facility to its Order. Confirmation of receipt of the Order occurs by sending an email containing confirmation of all essential elements of the Order,
   2.4. upon the Facility receiving the email referred to in point 2.3 of this paragraph, a Sales Agreement is concluded between the Partner and the Facility,
   2.5. each Sales Agreement will be confirmed by a proof of purchase, which will be sent by email to the Facility’s email address provided in the Order Form.
3. Payment methods.
   3.1. The Service Provider offers payment via the PayU electronic payment system,
   3.2. in the case of payment via the electronic payment system, the Facility makes payment before the start of the service (in advance) or after the completed service in a given billing period (in arrears). The electronic payment system allows payment by credit card or fast transfer from selected Polish and foreign banks,
   3.3. payment terms between the Facility and the Partner may be adjusted by mutual agreement recorded on a durable medium and concluded between the parties,
   3.4. payment between the Parent and the Partner or the Parent and the Facility is always made in advance, before the provision of a specific Service.
4. Complaint.
   4.1. Non-conformity of the Service with the Sales Agreement or other defects are not the subject of the Service Provider’s liability,
   4.2. all complaint claims should be directed to the Partner responsible for providing the given Service,
   4.3. the method of submitting and processing complaint claims is determined by the Partner.
5. Withdrawal from the agreement.
   5.1. The method and possibility of withdrawing from an agreement concluded with a Partner are determined by generally applicable legal provisions and the terms of service provision established by each Partner.

§ 6
MAKING RESERVATIONS

1. To reserve a Service with a specific Partner, the Parent must make a Reservation by filling out the Reservation Form with all required data.
2. A Service is effectively reserved only when the Parent receives confirmation of the Reservation acceptance sent by the Partner. Confirmation of receipt of the Reservation occurs by sending a message to the Parent’s Account or the Parent’s email address and contains all essential provisions regarding the Agreement concluded between the Partner and the Parent (including information on the possibility and consequences of canceling the Reservation). Upon receiving the confirmation referred to in the preceding sentence, the Parent and the Partner are bound by the Reservation.
3. Payment for the reserved Service may take place between the Parent and the Partner or between the Facility and the Partner, under the terms specified in the description of the Service presented via the Website or the sales conditions individually established by the Partner.
4. The parties to the Service Agreement thus concluded are the Parent or the Facility (depending on the entity obliged to pay the price) and the Partner.

§ 7
PARTNERS

1. To present their Services on the Website, the Partner must create a Partner Account.
2. To create an Account, the Partner must:
   a. access the Registration Form,
   b. enter all required data truthfully,
   c. accept the Website’s Terms and Conditions and Privacy Policy,
   d. verify the Partner Account via a link sent to the provided email address.
3. To present their Services to Facilities and Parents, the Partner should use the Advertisement/Business Listing Form.
4. Information entered into the Advertisement/Business Listing Form should be consistent with the actual state. Any violations of generally applicable laws and personal rights of third parties made via the Form constitute grounds for removing the Advertisement/Business Listing or the Partner Account.
5. The Partner is obliged to fulfill all obligations imposed on them by generally applicable laws in connection with the distance selling of Services, especially regarding consumer protection. Non-fulfillment of these obligations and liability arising therefrom rests solely with the Partner.
6. Commission for concluding a Sales Agreement via the Website.
   a. The Partner is obliged to pay a Commission for each Sales Agreement concluded via the Website,
   b. The Commission is 5% of the Price for which the Service was sold,
   c. The Commission should be paid to the bank account indicated in the relevant invoice within 7 business days from the end of the Billing Period,
   d. The Service Provider will issue a VAT invoice to the Partner for the Commission amount within 7 business days from the end of the Billing Period,
   e. The Commission will not be charged or will be refunded in case of withdrawal from the Agreement by the Parent or non-payment of the Service Price without fault of the Partner, based on generally applicable legal provisions.

§ 8
CONDITIONS FOR TERMINATING ELECTRONIC SERVICE AGREEMENTS

1. Termination of an electronic service agreement:
   1.1. an agreement for the provision of a continuous and indefinite Electronic Service (e.g., Account maintenance, Newsletter) may be terminated,
   1.2. the User may terminate the agreement with immediate effect and without stating reasons by sending a relevant statement via email to: kontakt@connect4kids.pl or by deleting the Account on the Website,
   1.3. the Service Provider may terminate the electronic service agreement if the User violates the Terms and Conditions, in particular, if they provide unlawful content after an unsuccessful prior request to cease violations with a specified deadline. In such a case, the agreement expires after 5 days from the date of submitting the declaration of intent to terminate it (notice period),
   1.4. termination leads to the cessation of the legal relationship with future effect.
2. The Service Provider and the User may terminate the electronic service agreement on the Website at any time by mutual agreement.
3. The Service Provider may terminate the electronic service agreement with immediate effect and without stating reasons by sending a termination statement to a User who is not a Consumer.

§ 9
COMPLAINT PROCEDURE

1. Complaints related to the provision of Electronic Services by the Service Provider:
   1.1. complaints related to the provision of Electronic Services via the Website may be submitted by the User via email to: reklamacje@thekidly.com
   1.2. in the aforementioned email, as much information and circumstances regarding the subject of the complaint should be provided as possible, in particular the type and date of the irregularity and contact details. The provided information will significantly facilitate and expedite the processing of the complaint by the Service Provider,
   1.3. the Service Provider processes complaints immediately, no later than within 14 days,
   1.4. the Service Provider’s response regarding the complaint is sent to the User’s email address provided in the complaint submission or by another method indicated by the Service Provider.
2. The Service Provider and the User may terminate the electronic service agreement at any time by mutual agreement.

§ 10
INTELLECTUAL PROPERTY

1. All content posted on the website at app.thekidly.com is protected by copyright and (with the exception of content posted by Users and elements used under license, transfer of copyright, or fair use) is the property of CONNECT 4 KIDS SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ, entered into the Register of Entrepreneurs by the DISTRICT COURT IN LUBLIN-EAST IN LUBLIN WITH ITS SEAT IN ŚWIDNIK, VI ECONOMIC DEPARTMENT OF THE NATIONAL COURT REGISTER under KRS number: 0001008474, share capital: PLN 79,200.00, NIP: 7123446524, REGON: 523942154, business address and correspondence address: ul. Tomasza Zana 11A, 20-601 Lublin, email address: kontakt@connect4kids.pl, phone number: +48 512 412 000. The User bears full
   responsibility for damages caused to the Service Provider as a result of using any content from the
   app.thekidly.com website without the Service Provider’s consent.
2. Any use by anyone, without the express written consent of the Service Provider, of any elements constituting the content and substance of the app.thekidly.com website constitutes an infringement of the Service Provider’s copyright and results in civil and criminal liability.
3. By sending a photo and other digital content to the Website, the User bears sole responsibility for infringements of proprietary and related copyrights and personal rights of third parties arising therefrom, and in the event of any person making any claims or demands against the Website or the Service Provider in this regard, the User undertakes to indemnify the Website or the Service Provider from all liability and to fully satisfy the claims of third parties.

§ 11
LIABILITY

1. The Service Provider will make every effort to ensure that the data available on the Website is complete and up-to-date and presented with due diligence, taking into account existing factual and legal circumstances, within the limits permitted by law.
2. The Service Provider fulfills all obligations required by Regulation (EU) 2022/2065 of the European Parliament and of the Council of October 19, 2022, on a Single Market for Digital Services and amending Directive 2000/31/EC (Digital Services Act) and designates a contact point within the meaning of the Digital Services Act (DSA) at its registered office, as referred to in § 2 of these Terms and Conditions, or at the email address: kontakt@connect4kids.pl.
3. It is unacceptable to post unlawful content via the Website (through comments, reviews, etc.), as well as content that is:
   a. unrelated to the Website’s theme,
   b. groundlessly damaging the Service Provider’s good name,
   c. containing words generally considered offensive,
   d. promoting activities competitive to the Service Provider.
4. In the case of publishing content referred to in point 3, the Service Provider has the option to moderate it (refusal to publish content, de-ranking content, removal of content, blocking access to content, limiting or disabling content monetization, suspending or closing a user account, suspending or terminating service provision to a user).
5. In the case of automatic moderation of content published by Users via an algorithm, Users do not lose the right to appeal the Service Provider’s decision. Appeals can be made via email: kontakt@connect4kids.pl. When appealing, briefly describe the factual situation and justify the reasons for the appeal. The Service Provider will consider the appeal in the manner indicated by the provisions of the Digital Services Act within 14 days.
6. A User who finds a violation of the rules described in this paragraph has the option to report prohibited content published on the Website via email: kontakt@connect4kids.pl.
7. The report referred to in point 6 must contain the following elements:
   a. a sufficiently substantiated explanation of the reasons why the User alleges that the relevant information constitutes illegal content;
   b. a clear indication by the User of the exact electronic location of the information, such as the exact URL or URLs and, where appropriate, additional information enabling the identification of the illegal content, depending on the type of content and the specific type of hosting service;
   c. the name and email address of the User making the report, except for reports concerning information considered to be related to one of the offenses referred to in Articles 3–7 of Directive 2011/93/EU;
   d. a statement confirming the good faith belief of the User making the report that the information and allegations contained therein are accurate and complete.
8. The Service Provider will confirm receipt of the report referred to in point 6 of this paragraph and will inform of its positive or negative resolution without undue delay.
9. If the report referred to in point 6 is deemed justified, the Service Provider will, if possible, inform the User responsible for the violation about the moderation of their published content, along with the required justification.
10. If the Service Provider obtains any information giving grounds to suspect that a crime threatening the life or safety of a person or persons has been committed, is being committed, or may be committed, it shall immediately inform law enforcement or judicial authorities of its suspicion, along with a justification of its suspicions and the transmission of any known information.
11. The Service Provider informs Users about significant changes to the Terms and Conditions.
12. Users bear full responsibility for breaking the law or causing damage through their actions on the Website, in particular by providing false data, disclosing classified information or other legally protected secrets, infringing personal rights or copyrights and related rights, as well as processing Users’ personal data inconsistently with the Website’s purposes or in violation of personal data protection laws.
13. The Service Provider undertakes, as far as possible, to inform Users in advance about possible disruptions in the functioning of the Website, in particular about access interruptions.
14. The Service Provider makes every effort to ensure the proper functioning of the Website in formal and legal terms.
15. The Service Provider will take into account all changes in legal regulations and update the Website in accordance with these changes.
16. System updates for the Website will be carried out by the Service Provider without charging Users additional costs.
17. The Service Provider takes all measures to protect User data.
18. The Service Provider is not liable to Users who are Entrepreneurs:
    a) for any direct or indirect damages and losses (including damages for loss of business profits, business interruption, or loss of business information and other pecuniary damages) arising from the use, inability to use, or malfunction of the Website’s software, damages resulting from the shutdown or failure of the ICT system, power grid failure,
    b) in connection with improper use of the Website by a User who is not a Consumer and the improper functioning of computer hardware, computer software, or communication system through which the User connects to the Website system,
    c) for any damages resulting from errors, failures, and interruptions in the functioning of the Website or caused by incorrect saving or reading of data downloaded by Users,
    d) for disruptions in the proper functioning of the Website, as well as loss of data of Users who are not Consumers, resulting from force majeure or third parties,
    e) for actions of third parties consisting of using data and materials placed on the Website in a manner inconsistent with generally applicable law or the Terms and Conditions,
    f) for the inability to log into the Website system caused in particular by: connection quality, failure of the ICT system or power grid, incorrect configuration of software of Users who are not Consumers,
    g) for consequences related to password loss.
19. The User is responsible for providing an email address to which they do not have access, in particular an incorrect address or one belonging to another entity.

§ 12
FINAL PROVISIONS

1. Agreements concluded through the Website are governed by Polish law.
2. Changes made to the Website’s Terms and Conditions by the Service Provider are binding on the User, provided that the User has been properly informed of the changes and has not terminated the electronic service agreement within 14 days from the date the User was notified of the changes by the Website.
3. Any disputes arising between the Service Provider and Users will be resolved primarily through negotiation, with the intention of an amicable settlement. However, if this is not possible or unsatisfactory for either party, disputes will be resolved by the competent common court, in accordance with point 4 of this paragraph.
4. Judicial resolution of disputes:
   4.1. any disputes arising between the Service Provider and a User who is also a Consumer shall be submitted to the courts competent in accordance with the provisions of the Civil Procedure Code of November 17, 1964,
   4.2. any disputes arising between the Service Provider and a User who is not a Consumer shall be submitted to the court competent for the Service Provider’s registered office.
5. A User who is a Consumer also has the right to use out-of-court dispute resolution methods, in particular by submitting, after the complaint procedure is completed, a request for mediation or a request for consideration of the case by an arbitration court (the request can be downloaded from the website http://www.uokik.gov.pl/download.php?plik=6223). A list of Permanent Consumer Arbitration Courts operating at Provincial Inspectorates of Trade Inspection is available on the website: http://www.uokik.gov.pl/wazne_adresy.php#faq596). The Consumer can also use the free assistance of a district (municipal) consumer ombudsman or a social organization whose statutory tasks include consumer protection. Out-of-court pursuit of claims after the complaint procedure is free of charge.
6. To amicably resolve a dispute, a Consumer may, in particular, submit a complaint via the ODR (Online Dispute Resolution) online platform, available at: http://ec.europa.eu/consumers/odr/.